77ee Questions & Answers — FAQ

77ee's customer support team serves in Bengali and English. With Bangladeshi players in mind, Bengali-speaking representatives are always available, so language will never be a barrier. You can ask for help in whichever language you are comfortable with.

Yes, 77ee support is available 24 hours a day, 7 days a week. Day or night, Eid holidays or regular days — help is available at any time. In an urgent situation, you can open the live chat even at midnight and speak directly with a representative.

77ee currently offers two support channels: 24/7 live chat and email support. You can chat directly from any page on the site via live chat. For email, send a message to [email protected]. On both channels, capable support representatives are always ready to help.

Having certain information ready before speaking with the support team helps resolve issues faster. Prepare your account-registered email or phone number, the transaction ID or date related to the issue, and a detailed description of the problem. This allows the support representative to verify your identity and take action quickly.

After sending an email to [email protected], you will typically receive an automated confirmation message in your inbox containing a ticket number. You can use that number in follow-up contacts to check the progress of your issue. For a faster resolution, briefly describe the type of problem in the subject line.

To get the welcome bonus, first open an account at 77ee and make your first deposit. A 150% bonus on your first deposit is added automatically — no separate code needed. The maximum bonus amount is ৳15,000. For example: deposit ৳1,000 and you will receive ৳1,500 in bonus, giving you a total balance of ৳2,500.

The 77ee welcome bonus carries a 20x wagering requirement. Importantly, this is calculated on the bonus amount only — not on the deposit. For example: if you receive a ৳1,500 bonus, you must place a total of ৳30,000 in bets (৳1,500 × 20) before withdrawing any winnings from the bonus.

Yes, there is an option to cancel a bonus. If you do not want to meet the bonus conditions or wish to withdraw without completing them, contact support via live chat or email. Keep in mind that cancelling a bonus will also remove the associated bonus balance and any winnings earned through that bonus.

77ee bonuses have a set expiry period. If the wagering requirement is not met within the allotted time, the bonus may be cancelled automatically. Check the bonus section of your account for the exact expiry, or ask the support team. The best approach is to start using a bonus as soon as you receive it.

The maximum welcome bonus amount is ৳15,000. Since the bonus is 150% of the deposit, you need to deposit at least ৳10,000 to receive the maximum — that gives you a ৳15,000 bonus and a total balance of ৳25,000. For example: depositing ৳22,000 will still cap the bonus at ৳15,000, giving you a total balance of ৳37,000.

77ee has a total of 5 VIP levels. Bronze — maximum weekly cashback 0.3%; Silver — maximum 0.6%; Gold — maximum 0.9%; Platinum — maximum 1.2%; and Diamond — maximum 1.5% weekly cashback. The higher you climb, the more benefits you receive.

Each week, a portion of your total wagers is returned to your account as cashback. The cashback rate depends on your current VIP level. The eligible amount is calculated at the end of the week and added automatically, so there is no need to claim it separately. Cashback can be used directly for playing.

Playing games regularly and actively using the platform will gradually advance you to higher VIP levels. Starting from Bronze, you can progress through Silver, Gold, and Platinum to reach the highest level, Diamond. You can see your current position and progress in the VIP dashboard in your account.

The higher the VIP level, the greater the benefits. Higher-level members generally enjoy priority support, early access to special promotions, higher cashback rates, and exclusive offers. Members who reach Diamond level receive the most personalised service. Contact the support team to learn about the latest list of benefits.

In some situations, a VIP level may be adjusted if you remain inactive for an extended period or if your activity drops significantly. However, the specific rules may vary depending on the account situation. Staying regularly active is the most important thing to maintain your VIP status. Contact support for more details.

77ee supports the most popular payment methods in Bangladesh. You can deposit using bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and others). From mobile banking to traditional banking — all convenient methods are available.

The minimum deposit amount for each payment method is ৳500. Whether it's bKash, Nagad, Rocket, Upay, or bank transfer — the same minimum limit applies across the board. You can deposit ৳500 or any amount above that. Deposit now to take advantage of the welcome bonus and enjoy an instant 150% bonus.

77ee does not charge any fees on deposits from its side — deposits are completely free on the platform's end. However, your payment app or bank may apply their own transaction charges. Check with your payment service provider or review their fee schedule for details.

To deposit with Nagad, first log in to your account and go to the cashier or deposit section. Select Nagad as your payment method, enter the amount, and follow the instructions. Once you confirm the payment in your Nagad app, the funds are usually added to your account within a few minutes. If you run into any issues, the support team is available on live chat to help.

After sending a deposit, wait a moment — most cases resolve automatically. If the amount still hasn't been added to your account after a while, contact us via live chat or email at [email protected] with a screenshot of the transaction or the transaction ID. The support team will verify and resolve the issue as quickly as possible.

The minimum withdrawal amount is ৳500 and you can withdraw using the same payment methods: bKash, Nagad, Rocket, Upay, or bank transfer. Once the request is processed, funds typically arrive within 1 hour. Meeting the bonus wagering requirements makes the withdrawal process even smoother.