77ee's Privacy Policy

1 Introduction

77ee is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") explains how we collect, store, use, and protect the personal information you provide while using the 77ee platform.

By registering on or continuing to use this platform, you consent to all the terms of this policy. If you disagree with any part of this policy, please refrain from using the platform.

This policy applies to all services offered by 77ee — including website browsing, account registration, payment transactions, gaming activity, customer service communications, and participation in promotional activities.

2 Information Collection

We collect two types of information: information you provide directly, and information generated automatically while you use the platform.

A. Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address and national identity card details (for identity verification)
• Payment-related information (such as bKash, Nagad, Rocket, Upay or bank account details)
• Security questions and answers
• Messages or complaints sent to customer support

B. Automatically Collected Information

• IP address and browser type
• Device type, operating system, and screen resolution
• Time of site access and session duration
• Pages viewed and click patterns
• Gaming activity data — bet amounts, duration, and results
• Information obtained from cookies and similar tracking technologies

We collect only the information necessary to provide our services. No unnecessary personal information is collected.

3 Use of Information

77ee uses your information only for legitimate and specific purposes. Your information is not used beyond the reasons listed below:

• Account creation and identity verification
• Payment processing and ensuring the security of financial transactions
• Providing gaming services and maintaining platform functionality
• Providing customer support
• Monitoring gaming activity to ensure responsible gaming
• Preventing fraud and unauthorized access
• Fulfilling legal obligations
• Informing you about relevant offers and promotions (with your consent)
• Conducting analysis to improve the platform experience

We never sell your information to third parties or rent it out for marketing purposes.

4 Information Storage & Security

77ee adopts industry-standard security measures to keep your information safe. Our security framework includes:

A. Technical Protection

• SSL/TLS encryption — every data transfer is completed over an encrypted connection
• Database-level encryption — stored information is kept secure
• Firewall and anti-DDoS protection
• Regular security audits and vulnerability testing
• Two-factor authentication support

B. Organisational Protection

• Only authorised staff may access personal information
• Regular data protection training for staff
• Rapid response plan in the event of a data security breach
• Strict confidentiality agreements with third-party service providers

C. Data Retention Period

We retain your information for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period as required by law.

5 Cookie Policy

The 77ee platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.

Types of cookies we use

• Essential cookies: Essential for running the core functions of the platform — login sessions, security verification, and payment processing.
• Performance cookies: Used to measure site speed and functionality.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Used to analyse how users interact with the platform.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some important platform features from working properly.

6 Sharing Information with Third Parties

77ee never sells your information to third parties. However, in specific circumstances we may share limited information with trusted partners:

A. Payment Processors

To complete transactions, we share the necessary payment information with bKash, Nagad, Rocket, Upay, and banking partners. These partners follow their own privacy and security policies.

B. Technology Service Providers

Gaming software, cloud storage, and cybersecurity service providers may access limited information — solely for the purpose of delivering their specific services.

C. Legal Requirements

Information may be disclosed on the basis of legal directives, court orders, or valid requests from regulatory authorities.

D. Fraud Prevention

If there is suspicion of any unauthorised activity or fraud, information may be shared with the relevant authorities.

Outside of the exceptions above, 77ee does not share any of your information with third parties.

7 Your Rights

As a user of the 77ee platform, you have the following rights in relation to your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any inaccuracy in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted (unless there is a legal requirement or contractual obligation to retain it).
• Right to Restrict Processing: You may request that processing of your information be limited for specific reasons.
• Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Withdrawal of Consent: You may withdraw at any time the consent you gave for information to be collected for a particular purpose.
• Opt Out of Marketing: If you no longer wish to receive promotional messages or newsletters, you may request to be removed.

To exercise any of these rights, please contact our customer support team. We will process all requests within a reasonable timeframe.

8 Protection of Minors

77ee is for people aged 21 and above only. 21+ We strictly prohibit the collection of information from minors.

To verify age, we collect date of birth and identity document details at the time of registration. 77ee reserves the right to cancel the account of any user who registers with false information.

If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

9 Payment Information Privacy

We treat the security of financial transactions as our top priority. The 77ee platform has special measures in place to protect payment-related information:

• All payment information is stored in encrypted form
• No card or account number is ever stored in full
• All transactions are completed over SSL-secured connections
• Transactions via bKash, Nagad, Rocket, Upay, and bank transfer are fully secure
• Suspicious transactions are automatically detected and monitored

No 77ee staff member will ever ask for your full PIN, password, or complete account number. If anyone asks for such information, treat it as a fraudulent communication and notify us immediately.

10 Policy Changes

77ee may update or amend this privacy policy at any time. Changes will be published on this page.

For significant changes, we will notify you by email or via a platform notification. If you continue to use the platform after a change, you will be considered to have consented to the updated policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

11 Contact

If you have any questions, requests, or concerns about this privacy policy, please get in touch with us. Our data protection team will process your request in a timely manner.

We take all privacy-related complaints seriously and make every effort to resolve them. 77ee is always committed to protecting its users' information.